Welcome to Glorica Hygiene Private Limited. This Shipping & Delivery Policy explains how we process, handle, and deliver your orders. Please read this policy carefully to understand our procedures and timelines related to product shipping and delivery.

1. General Information

All orders are subject to product availability. If an item in your order is not in stock at the time of purchase, we will notify you and refund the total amount of your order, using the original method of payment.

We process and dispatch all orders during working hours, excluding Sundays and public holidays. Orders placed after working hours will be processed the next business day.

2. Shipping Locations

Currently, Glorica Hygiene Private Limited ships products only within India. We deliver to most locations across major cities, towns, and rural areas through our trusted courier partners.

If your area is not serviceable by our delivery partners, we will inform you via email or phone and assist in finding the best possible solution.

3. Order Processing Time

Once your order is successfully placed, it will take approximately:

  • Order Processing Time: 1–2 business days

  • Shipping & Delivery Time: 3–7 business days (depending on your location)

Please note that during festive seasons, promotional periods, or unforeseen circumstances (such as natural disasters or logistic disruptions), delivery times may vary.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout.

  • Free Shipping: Available on orders above the amount specified on our website.

  • Standard Shipping Fee: Applicable for orders below the minimum free shipping threshold.

Any applicable taxes, duties, or fees will be shown before final checkout.

5. Tracking Your Order

Once your order is shipped, you will receive an email and/or SMS containing your tracking number and courier details.
You can track your shipment directly through the courier partner’s website using the provided tracking ID.

If you experience any issues with tracking, please contact our customer service team at [insert support email] for assistance.

6. Delivery Policy

We aim to ensure timely and safe delivery of your order.
Please make sure that the shipping address, contact number, and other details are correct at the time of placing your order. Incorrect information may cause delays or failed delivery attempts.

Our delivery partners will make up to three attempts to deliver the package. If the order is undelivered after multiple attempts due to the customer’s unavailability or wrong address, it will be returned to us. Re-shipping charges may apply in such cases.

7. Damaged or Missing Items

If you receive a damaged product or if any item is missing from your order, please contact us within 48 hours of delivery with a clear photo or video proof at [insert support email].

We will investigate the issue and offer a replacement or refund, depending on the situation.

8. International Shipping

At present, Glorica Hygiene Private Limited does not offer international shipping. We are working on expanding our services to international customers in the near future.

9. Delivery Delays

While we strive to deliver products on time, delivery may be delayed due to reasons beyond our control, including but not limited to:

  • Unforeseen weather conditions

  • Logistics or transportation strikes

  • Incorrect or incomplete address details

  • Public holidays or government restrictions

In such cases, we will inform you promptly and do our best to deliver your product as soon as possible.

10. Contact Us

For any shipping or delivery-related inquiries, please contact us at:

Glorica Hygiene Private Limited
House No. G-52, Ambika Nagar Colony,
Khargone, West Nimar,
Madhya Pradesh – 451001, India